Please Ship Returns To: 19749 Dearborn St Chatsworth, CA 91311
We’re open Monday – Friday, 9 a.m. – 5:00 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
How do I search items on Higher Tides?
Searching on Higher Tides is easy! The easiest way is to browse through the categories on the main menu. If you know the style name of what you want, you can enter this into our handy "Search" box on the top of any page on the site and we will find it for you. Once you have found your desired item, click "add to cart" to start your order process.
What forms of payment are accepted?
Higher Tides uses Paypal to process your payments. That means you can pay with your paypal account or any major credit card that they accept (Visa, MC, Amex, etc). That also means that we never keep or store any of your information on our side, so you know your card number and account are secure through Paypal.
Can I make a change to an existing order?
You may make changes to your order up until your order has begun being processed. Please contact us by email with the order modifications and we'll be on it! Please note that not all changes can be guaranteed as the order may be too far into the shipping process. Ensuring that your order is correct in the Review & Buy section of the site is always the best policy to save any disappointment at a later date. If your modification cannot be made, please remember that our returns policy is friendly and flexible, so most changes can be made after the order is received.
How can I track my order?
When your order ships from our fulfillment center, you will receive an email with your shipment information and a link to the shipping company's website.
How do I my order?
You may cancel your order up until your order has begun being processed. Please contact our Customer Service if you have any issues and we will help figure it out.
Send us an email